General Policy

At Hand N Hand Consulting, LLC, we are committed to providing high-quality training and courses to our clients. We understand that circumstances may arise that require you to cancel or reschedule your participation in our training programs. Our cancellation and refund policy is designed to be fair and transparent, taking into account the different types of training we offer: Zoom sessions, in-person classroom sessions, hybrid and online self-paced training.

Cancellation and Refund Policy for Zoom and In-Person Classroom Training

Cancellation by Participant/Agency

More than 14 Days Before the Training Start Date:
If you cancel your registration more than 14 days before the training start date, you will be eligible for a full refund or a transfer to another training session, for no additional cost, up to 1 time. If you request to reschedule to a different training session additional times, each time will incur a $25 administrative fee.

Between 7 and 14 Days Before the Training Start Date:
If you cancel your registration between 7 and 14 days before the training start date, you will be eligible for a 50% refund or transfer to another training session, for no additional cost, up to 1 time. If you request to reschedule to a different training session additional times, each time will incur a $25 administrative fee.

Less than 7 Days Before the Training Start Date:
If you cancel your registration less than 7 days before the training start date, no refund will be issued. However, you may transfer to another training session, for no additional cost, up to 1 time. If you request to reschedule to a different training session additional times, each time will incur a $25 administrative fee.  

Cancellation by Hand N Hand Consulting, LLC

In the event that Hand N Hand Consulting, LLC cancels a training session due to unforeseen circumstances, you will be offered a full refund or the option to transfer to another available training session at no additional cost.

Technical Issues Policy

Cancellation and Refund Policy for Online Self-Paced Training

Cancellation by Participant/Agency

At Any Time:
All online self-paced training is non-refundable.

Access and Technical Issues

If you experience technical issues that prevent you from accessing the online self-paced training, please contact our support team within 14 days of purchase. We will work to resolve the issue or provide a full refund if the issue cannot be resolved.

Cancellation and Refund Policy for Hybrid Training

Cancellation by Participant/Agency

At Any Time:
We are unable to issue refunds for Hybrid courses due to our immediate incurred cost for the e-learning portion of the training in order to provide the e-learning link.

Cancellation by Hand N Hand Consulting, LLC

In the event that Hand N Hand Consulting, LLC cancels a training session due to unforeseen circumstances, you will be offered a full refund or the option to transfer to another available training session at no additional cost.

Rescheduling Policy

Zoom and In-Person Classroom Training

Participants may transfer to another training session, for no additional cost, up to 1 time. If you request to reschedule to a different training session additional times, each time will incur a $25 administrative fee.

No-Show Policy

If you do not attend the training session and have not notified us of your cancellation or rescheduling request as per the above timelines, no refund will be issued.

How to Request a Cancellation or Refund

To request a cancellation, refund, or reschedule, please contact our customer service team on our contact page. Please include your registration details and the reason for your request.

Policy Updates

Hand N Hand Consulting, LLC reserves the right to update or modify this cancellation and refund policy at any time. Any changes will be posted on our website and will apply to all registrations made after the date of the change.